How do I stop follow-ups when someone replies?

Steps

1. In Campaigns, open More campaign options (⋮) and choose Settings.
2. On the Stop Strategy tab, choose If any email gets a reply (the default), If any email gets a click or If any email gets an open.
3. Click Save.

Replies must reach MailRush

• Stopping on a reply works when replies arrive in a mailbox MailRush reads: your own connected accounts, MailRush email accounts with Primary mail hosting, or Outgoing campaigns only with Reply forwarding turned on.
• Stopping on a click needs Track Clicks and a link; stopping on an open needs Track Opens. Opens are approximate.
• Only one stop option can be active per campaign. Unsubscribes, bounces and suppression always stop follow-ups.