Why is my payment showing as pending?

Updated Nov 2, 2026

When the payment gateway does not confirm the result of a card payment, MailRush cannot tell whether you were charged. The invoice then shows Previous attempt not confirmed.

What you can do

  • Your invoice stays payable. You can click Pay Now again.
  • If you are charged twice, open a support ticket and we will refund the duplicate.
  • If a payment was started in the last two minutes, wait a moment: a new payment is blocked while it is still in progress.
  • For a credit pack checkout, do not pay again while it is being confirmed; the credits are added once the payment is confirmed.
  • While a payment is being confirmed, that invoice is not retried automatically and does not lead to billing reminders, suspension or cancellation.

A declined payment

  • A decline is shown in the payment dialog. Check the card details and billing address, or use another card.

More details in the FAQ

The FAQ is in the MailRush.io app under Support (sign-in required).

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