Why are replies not appearing in MailRush?

Checks

• Outgoing campaigns only: replies arrive at your current provider. Turn on Reply forwarding in the account's DNS setup, or use Primary mail hosting.
• Inbox filters: the Inbox tab shows campaign replies by default. Set Source to all replies, clear filters and check Others.
• IMAP login: run Test authentication in Email Accounts. A failed IMAP login stops reply detection.
• Reply forwarding: your provider must forward a copy that keeps the original message. Mail your provider files as spam is usually not forwarded.
• Bounces and complaints are on the Feedback Loop page.