How do I test my SMTP connection?

Steps

1. Go to Email Accounts.
2. Open the menu (⋮) of the account and choose Test authentication.
3. Read the results for Email sending (SMTP) and Reply inbox (IMAP): Passed, Failed or Not checked, each with an explanation.

What the results mean

• "Authentication succeeded." The login works.
• "The mail server rejected authentication." The username or password is not accepted.
• "Could not connect to the mail service." or "The mail service address could not be resolved." Check the host name and port.
• "The secure connection could not be established." Check the encryption setting.
• "The mail service did not respond in time." Try again shortly.
• "Finish DNS setup for this account before testing authentication." A MailRush email account needs its DNS records first.
• A successful test does not guarantee email delivery. To see a real email arrive, send a preview test from a campaign.

Troubleshooting

"Too many checks. Wait a minute and try again."

Tests are rate limited. Wait a minute.

A MailRush email account fails.

MailRush email accounts cannot be edited by you. Open a support ticket with the result.