How do I remove duplicate contacts?

Updated Nov 2, 2026

You do not need to remove duplicates: an email address can exist only once in your organization, regardless of upper or lower case.

How duplicates are handled

  • CSV import: rows whose address already exists, or appears earlier in the same file, are skipped. The existing contact is not updated and does not get the import's tags.
  • Adding one by one and the API refuse an address that already exists.
  • To add an existing contact to a new list, select it in Contacts and use Tag Contacts.
  • To update existing contacts' details, edit them in Contacts.

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