Knowledge Base

Do you have questions about Email? Find the answer to your questions

What is a Blacklist?

Blacklist is a public list of IP addresses that are known to be sending Spam messages. Providers use this list to protect their users from Spam.

How many Emails per hour can I send? is not about how fast we can deliver Emails. It is about reaching the Inbox. Email frequency is important to avoid getting flagged. automatically decides when an Email will be sent to an specific recipient.

How to Avoid the spam folder when sending Emails

Perfection is a far-fetched word when it comes to email deliverability. You may feel that there are unexplained reasons that make your emails to land...

Do I need a Dedicated IP?

A dedicated IP is required for senders above 50K emails a month. The dedicated IP isolates from other mailers in the network and allows the user to build a good sending reputation. Dedicated IP is desirable for Long Term Email Marketing efforts.

Do you provide access to SMTP relay

Direct Access to SMTP relay is not allowed via an email client. All Emails are delivered via Web application.

I cannot connect to my SMTP Account. What could be the problem?

Direct SMTP access is restricted. You must use Web interface to send your emails. Optionally you may use our API to send emails via HTTPS Post.

What is SMTP

The World Wide Web functions based on some set protocols which are set of specialized rules of networking software and guideline allowing a computer to...

What is PTR or Reverse DNS

Reverse DNS is a DNS query that translate the hostname or a fully qualified domain from an IPv4 address.

What is IP Reputation?

IP Reputation is a metric that Email Service Providers use to rank the email server senders IP in order to forward or not a email to a destination. An IP can have a neutral, poor, bad or good reputation. IP Reputation is gained through time and it is based on its sending behavior.

How do Email Marketing Consulting Services work?

By bundling your account with our Email Marketing Consulting Service you get One-on-One calls with email deliverability experts that will continuously audit your campaigns, providing extended data and assisting you creating your Email Marketing Campaigns avoiding common mistakes and using Best Practices.

How many emails can I send per day? system adjust its sending Email frequency depending on feedback received by remote providers and for this reason, is not possible to specify the daily amount. Email Frequency could range from one email per second to one every 59 seconds. With the suggested frequency feature a user can specify even slower frequency depending on their needs.

What are daily sending limits? will set a daily sending limits per provider following their guidance in an effort to prevent abusive behavior to the receiving server avoiding spam flags. Outlook daily sending limit is 500 emails a day, Gmail daily sending limit is 1000 emails a day, Yahoo daily sending limit is 1000 emails a day. For generic domains there is no hard limit.

Where do I see the unsubscribes?

At the contact section, you can run a filter to get unsubscribe. The filter name is "Status" and from there you can select "unsubscribed".

How to pass the SPF Check?

SPF is a requirement to send using We have written the following article to give you detailed information on how to pass the SPF check.

Can I use my own Domain Name?

You can use your own domain name in the sending SMTP account with any Dedicated IP Plan. For lower tier plans you can still send using your domain but the account SMTP will be selected by the system.

How to Clean Your Email List In

You can easily clean your emailing list by sending to your contacts using For this we have created a detailed article about the topic called: How to Clean Your Email List In

How to send transactional Emails from WordPress using

To send transactional Emails from WordPress you can download our Forms plugin directly from your WordPress installation and enable the transactional Email feature as explained in this article: Sending Transactional Emails from WordPress

What happens to unused credit? plans do not support rollover of unused credit. The system will reset the account to the supported credit for the plan after receiving a subscription renewal.

What DKIM entry do I use for G Suite/Workspace accounts?

Google provides instructions on how to generate your G Suite/Workspace DKIM at this url

What MX records do I sue for G Suite/Workspace accounts?

Google provides instructions on MX records at this url

What SPF records do I sue for G Suite/Workspace accounts to work with the account?

If youa re using G Suite/Workspace for answer your emails and want to send marketing emails with use this TXT record: v=spf1 +a +mx ~all

How to update your G Suite/Workspace Email account's profile image, social networks and website URL?

Google provides instructions on updatoing your G Suite/Workspace profile at this url

My account is new, why are the emails sending slow?

There is an automated ramping up of the email volume. When the account is new we will put a tight limit that will be increased every day. This is part of the automated warmup process for the account.

How can I increase the amount of the emails per day?

It will be increased every day automatically. The limit will be exponetinally increased during 60 days as part of the email volume ramp-up.

Is it possible to CC someone on outgoing mails?

CC is not currently supported.

How to insert Google Drive images in email templates?

You can use the insert an image stored in Google Drive by using the link and replacing xyz with the id of your image.

Start exploring with a Free Trial

Experience the seamless optimization of your cold email outreach workflow with Sign up for a free trial today to witness the benefits first-hand.

Start a Free Trial Book a Demo screenshot